Blogs

Gap, Inc.

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Gap Inc. first became a PRSM member 19 years ago. Gap Inc. is a leading global apparel retail company. The retailer offers apparel, accessories, and personal care products for men, women, and children under the Old Navy, Gap, Banana Republic, Athleta, Hill City, and Intermix brands. Its portfolio of distinct brands across multiple channels and geographies, combined with size and scale gives the company a competitive advantage in the global retail marketplace. As an omni-channel retailer, Gap Inc. has products available for purchase in more than 90 countries worldwide through company-operated stores, franchise stores, and e-commerce sites. Gap Inc. has company-operated ...
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Branded Group

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Branded Group was founded in February 2014. With a sincere desire to be better - to clients, colleagues, and the community - CEO Michael Kurland and Vice President of Business Development, Kiira Belonzi, launched Branded Group, a facilities maintenance and management company. The organization is grounded in its BeBetter Experience and its vision to create future humanitarian leaders. The company has experienced exciting growth, which has been recognized with a place on the Inc. 500 List and certification as a Great Place to WorkⓇ as well as numerous industry and volunteer awards. The Branded Group team takes pride in its unique one-for-one program; ...
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Rocky Solid

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PRSM2019 National conference aims to inspire PRSM members will “Aim High and Reach Wide” at PRSM2019 National Conference April 29–May 1 in Denver, Colorado. With stunning views of the Rocky Mountains and the rustic, cabin-like feel of the brand-new Gaylord Rockies, conference attendees will be inspired and ready to share their expertise, make new connections and learn.   “We’re very proud to be one of the first conferences held at the Gaylord Rockies,” said LeeAnn Norton, CEM, PRSM’s Vice President of Global Events. “This venue reflects the laid-back atmosphere of Denver, which we want our members to embrace as they dive into networking, stellar education ...
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Making Connections

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PRSM Coast2Coast Local Connect 2018 Attracts Nearly 250 Attendees PRSM Coast2Coast Local Connect 2018, held November 8, provided almost 250 PRSM members across North America the opportunity to meet — on the same day — in a dozen different cities ranging from Toronto, Canada, to Irvine, California.   The event kicked off in New York City where the largest crowd of almost 60 PRSM members gathered at District Social. It wrapped up with members meeting in Irvine, San Francisco and Seattle. PRSM retailers and suppliers packed the annual networking events to share ideas, develop new relationships and support their local Children’s Miracle Network hospital. ...
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Business Unusual

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Canadian Conferences Challenge PRSM Members to Get Comfortably Uncomfortable We’ve all read the headlines and heard the news—brick-and-mortar retail is not the same industry it was 10 years ago, five years ago, one year ago, or even last week. Retail is growing, evolving and delivering new challenges for FMs faster than ever. Just like the U.S., Canada faces its own set of retail issues, which were addressed during PRSM’s Canada West and East conferences in Vancouver, October 18 and Toronto, October 25. “The Canadian conferences were a huge success,” said Bill Yanek, PRSM CEO. “It was great to see our Canadian retailer and supplier companies come together ...
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One of the regular publications PRSM delivers to its members is a collection of case studies that consolidates best practices for facilities management professionals.   This year’s Best Practices continues in that vein but with a new focus. Now, each publication will highlight the best practices in a single trade, with greater emphasis on real-world examples and practical processes to implement. The first thematic Best Practices features important insights on floor-care programs. With articles from previous Best Practices Books as well as new material, this resource has the “best of the best” in case studies and best practices. Subject matter experts ...
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Good floor mats serve multiple needs   Each of us probably crosses at least one of these every day. Floor mats are a familiar sight at entrances to retail and commercial spaces. But who thinks about them? Daniel Silver, VP Product Development at New Pig Corp, a Tipton, Pennsylvania-based leak-and-spill-management company, and his team do. “We are big mat nerds here,” he said.   Floor mats serve a few important purposes, the first two being safety and cleanliness. Water, snow and ice tracked in on the average hard surface presents a huge risk of slip-and-fall injury. “American businesses pay $11 billion in direct costs for slips, trips and falls, ...
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Going Green

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If you haven’t switched to green cleaning products, here are five reasons why you should   By: Mary Lou Jay     1. It’s affordable. The price of green products has deterred many facility managers from adopting them. But choosing the lowest cost option doesn’t always get the best results.   “Green products are slightly higher in price due to the advanced technology, such as, HEPA filtration and microfiber product development,” said Glenn McCourt, President, National Janitorial Solutions. “However, in the long run, there is less maintenance required in many cases.” Green technology includes new pads that allow floor technicians to perform wet-work ...
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Walmart plans to deploy almost 400 robotic cleaners   By: Sheryl S. Jackson   Emma is not your typical Walmart associate. This member of the cleaning team for a Rogers, Arkansas, store proudly wears a Walmart name badge and works steadily throughout the shift keeping the floors clean with no break as “she” makes customers and other associates smile. The only thing Emma requires is another associate to confirm the route to take while scrubbing the floors and normal maintenance required for most floor scrubbers. Maintenance, you ask? That’s right— Emma is a robotic floor scrubber. “We are testing autonomous cleaners in 84 of our 4,700 stores and plan ...
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Retailers look for clever ways to keep stores clean—and save money   By: Mary Lou Jay   Clean stores are essential to bringing in business. In a survey from ISSA — The Worldwide Cleaning Industry Association — 95 percent of shoppers reported unclean restrooms, unpleasant odors, dirty floors, spills, stains and dirty shopping carts would influence their shopping decisions. But tight budgets have made it difficult for retail facility managers to maintain their stores’ customary cleaning routines. At the same time, their cleaning vendors are experiencing staffing problems. With a booming economy and low unemployment rate, many potential cleaners have moved ...
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CEO’s Column

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 “If you don’t innovate, you die.”  – Gary Vaynerchuk   April 30, 2023…   PRSM’s National Conference in 2023 just shattered attendance records. PRSM’s keynote speaker, newly elected President of the United States, Mel Robbins, knocked it out of the park. President Robbins recounted her PRSM2019 keynote, which was the springboard for her unlikely election (on a platform of “We Told You So: Bricks-and-Mortar Retail Will Always Rock”). As usual, Robbins brought the room to its feet. After the live event, PRSM2023—on-demand engagement of PRSM content—reached all-time highs.    The Road to PRSM2023 was paved with:    Focus. Internally, PRSM is undertaking ...
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As a facilities management professional, you are responsible for a vast array of facilities issues. As you look around, it makes sense to question why a pond was built behind the property, why some metal doors are on the surface of the parking lot or why the city has sent a letter regarding stormwater. Chances are your property has one or more types of stormwater controls. Speaking the language. Until recently, stormwater systems were called “Stormwater BMPs” aka Stormwater Best Management Practices. Today, however, they’re commonly referred to as “SCMs” or Stormwater Control Measures. What are SCMs? When natural woodland areas are removed, stormwater ...
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Upgrading to LEDs in parking lots drives big energy savings Today, most retail facilities managers understand the benefits of indoor LED lights – they use far less electricity than fluorescent bulbs, they don’t produce as much heat, which provides additional energy savings, and their bright, powerful light showcases a retailer’s products. A growing number of FMs have also discovered it pays to think outside the box regarding LED lights. Using LEDs to illuminate parking lots can lead to substantial energy savings, reduced maintenance costs and enhanced security for customers and employees.   The results from the Lighting Energy Efficiency in Parking ...
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Create visually appealing outdoor areas without breaking the bank “Don’t judge a  book by its cover.”  When it comes to retail, the vast majority of shoppers ignore this old adage. Ninety-five percent of consumers said a store’s external appearance influences their decision on where to shop, according to an Omnibus survey. In other words, curb appeal is key to a retailer’s success. “There is a saying in the retail industry that ‘your store is your brand,’ meaning the condition of the physical environment of a retail location delivers a strong brand message to the consumer,” said Mike Popadak Co-Founder & CEO of iVueit, a site auditing platform ...
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At the end of PRSM Mid-Year Conference, the PRSM Foundation had more than 40 volunteers step up to help transform the Boys & Girls Club of Greater Scottsdale, while others teed off to raise money for the newly minted 501(c)(3) Foundation. The Virginia G. Piper Branch of the Boys & Girls Clubs of Scottsdale provides a safe, affordable place during critical non-school hours and during school breaks. Their professionally trained staff teach students positive values, healthy habits and how to set high expectations for success as an adult.   PRSM volunteers painted hallways in the 4,500-square-foot facility and a local Lowe’s donated a new kitchen ...
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PRSM members welcomed Dick Vitale to center court during the PRSM Mid-Year Conference with thunderous applause and he did not disappoint. The legendary NCAA basketball coach and award-winning ESPN sportscaster did not waste a minute getting to the point.  “You can do anything you want to do! You can overcome anything if you believe you can and, surround yourself with people who want to win!” Vitale stated emphatically. He illustrated his inspiring message through dozens of personal examples. “When I was growing up, I watched my mom and dad. They were my examples,” he continued. “My dad worked pressing coats. He got paid based upon how many coats he could ...
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Parking Perfection

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Emerging trends and new laws drive retail parking to the next level When you’re thinking outside the “big box,” one of the most important things to consider is your parking lot. After all, if your customers don’t have access to safe and convenient parking, they may decide to skip your store altogether. “Historically, there were three primary reasons retailers cared about their parking lots: safety, aesthetics   and   asset preservation,” said BJ Schlageter, Director of National Accounts with Rose Paving, a national paving company headquartered in Bridgeview, Ill. However, when it comes to   modern day   parking lots, there’s much more for ...
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Faster, Mobile, New Communities Technology is a large part of the PRSM 2023 strategic plan, and what better place to start than the website? Shortly after PRSM2018 National Conference convened, the process of redesigning prsm.com to a more member-friendly tool, began. The website’s ultimate goal is to be an intersection for varying member needs, including but not limited to: mobile responsiveness, educational resources, networking, and industry news. Whether members are at their desk or on-the-go traveling, accessing the website is now easier than ever. Mobile responsiveness allows users to switch between desktop, tablet, and mobile while finding ...
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Power to the People

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Retailers are used to seeing customers pressed for time and intent on getting into and out of their stores as quickly as possible, even if it means breaking a sweat. But Jacy Everett envisions a time in the not-too-distant future when many customers will be quite happy to browse a while. To these customers, what’s in the parking lot might be almost as important as what’s on your shelves. Everett, Director of Business Development for Aetna Corp., said retail stores that devote a small percentage of parking spaces to electric vehicle (EV) charging stations will have an edge over competitors as EVs become increasingly popular. In September, EV manufacturers ...
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Signage offers retailers an opportunity to provide a unique customer experience, explained Tim Smith, Director of Business Development for Federal Heath. While signage used to play a utilitarian role by identifying the store by name on the exterior and identifying different departments, sales items and specialty areas within the store, it serves a more critical role today. “Now, the building itself is a sign, with architectural features such as canopies and awnings that tie into the overall brand,” he said. Retailers are moving toward more digital signage on the building exterior as well, Smith pointed out. The resolution of today’s digital signs allows ...
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