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As a facilities management professional, you are responsible for a vast array of facilities issues. As you look around, it makes sense to question why a pond was built behind the property, why some metal doors are on the surface of the parking lot or why the city has sent a letter regarding stormwater. Chances are your property has one or more types of stormwater controls. Speaking the language. Until recently, stormwater systems were called “Stormwater BMPs” aka Stormwater Best Management Practices. Today, however, they’re commonly referred to as “SCMs” or Stormwater Control Measures. What are SCMs? When natural woodland areas are removed, stormwater ...
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Upgrading to LEDs in parking lots drives big energy savings Today, most retail facilities managers understand the benefits of indoor LED lights – they use far less electricity than fluorescent bulbs, they don’t produce as much heat, which provides additional energy savings, and their bright, powerful light showcases a retailer’s products. A growing number of FMs have also discovered it pays to think outside the box regarding LED lights. Using LEDs to illuminate parking lots can lead to substantial energy savings, reduced maintenance costs and enhanced security for customers and employees.   The results from the Lighting Energy Efficiency in Parking ...
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Create visually appealing outdoor areas without breaking the bank “Don’t judge a  book by its cover.”  When it comes to retail, the vast majority of shoppers ignore this old adage. Ninety-five percent of consumers said a store’s external appearance influences their decision on where to shop, according to an Omnibus survey. In other words, curb appeal is key to a retailer’s success. “There is a saying in the retail industry that ‘your store is your brand,’ meaning the condition of the physical environment of a retail location delivers a strong brand message to the consumer,” said Mike Popadak Co-Founder & CEO of iVueit, a site auditing platform ...
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At the end of PRSM Mid-Year Conference, the PRSM Foundation had more than 40 volunteers step up to help transform the Boys & Girls Club of Greater Scottsdale, while others teed off to raise money for the newly minted 501(c)(3) Foundation. The Virginia G. Piper Branch of the Boys & Girls Clubs of Scottsdale provides a safe, affordable place during critical non-school hours and during school breaks. Their professionally trained staff teach students positive values, healthy habits and how to set high expectations for success as an adult.   PRSM volunteers painted hallways in the 4,500-square-foot facility and a local Lowe’s donated a new kitchen ...
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PRSM members welcomed Dick Vitale to center court during the PRSM Mid-Year Conference with thunderous applause and he did not disappoint. The legendary NCAA basketball coach and award-winning ESPN sportscaster did not waste a minute getting to the point.  “You can do anything you want to do! You can overcome anything if you believe you can and, surround yourself with people who want to win!” Vitale stated emphatically. He illustrated his inspiring message through dozens of personal examples. “When I was growing up, I watched my mom and dad. They were my examples,” he continued. “My dad worked pressing coats. He got paid based upon how many coats he could ...
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Parking Perfection

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Emerging trends and new laws drive retail parking to the next level When you’re thinking outside the “big box,” one of the most important things to consider is your parking lot. After all, if your customers don’t have access to safe and convenient parking, they may decide to skip your store altogether. “Historically, there were three primary reasons retailers cared about their parking lots: safety, aesthetics   and   asset preservation,” said BJ Schlageter, Director of National Accounts with Rose Paving, a national paving company headquartered in Bridgeview, Ill. However, when it comes to   modern day   parking lots, there’s much more for ...
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Faster, Mobile, New Communities Technology is a large part of the PRSM 2023 strategic plan, and what better place to start than the website? Shortly after PRSM2018 National Conference convened, the process of redesigning prsm.com to a more member-friendly tool, began. The website’s ultimate goal is to be an intersection for varying member needs, including but not limited to: mobile responsiveness, educational resources, networking, and industry news. Whether members are at their desk or on-the-go traveling, accessing the website is now easier than ever. Mobile responsiveness allows users to switch between desktop, tablet, and mobile while finding ...
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Power to the People

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Retailers are used to seeing customers pressed for time and intent on getting into and out of their stores as quickly as possible, even if it means breaking a sweat. But Jacy Everett envisions a time in the not-too-distant future when many customers will be quite happy to browse a while. To these customers, what’s in the parking lot might be almost as important as what’s on your shelves. Everett, Director of Business Development for Aetna Corp., said retail stores that devote a small percentage of parking spaces to electric vehicle (EV) charging stations will have an edge over competitors as EVs become increasingly popular. In September, EV manufacturers ...
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Signage offers retailers an opportunity to provide a unique customer experience, explained Tim Smith, Director of Business Development for Federal Heath. While signage used to play a utilitarian role by identifying the store by name on the exterior and identifying different departments, sales items and specialty areas within the store, it serves a more critical role today. “Now, the building itself is a sign, with architectural features such as canopies and awnings that tie into the overall brand,” he said. Retailers are moving toward more digital signage on the building exterior as well, Smith pointed out. The resolution of today’s digital signs allows ...
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Water conservation can play a key role in a retailer’s sustainable best practices. One such case study involves Staples’ irrigation and water strategy. Staples has more than 721 sites with irrigation for a total of 25M square feet and 158M gallons of water consumption in its collective properties.    As competition for water resources intensifies globally, Staples’ water strategies aim to maximize irrigation efficiencies and conservation. The retailer maximizes water inputs like irrigation while minimizing water outputs such as evaporation and runoff. There are numerous factors determining water demand including landscapes, climate, price and weather. ...
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Securing Retail

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Common Sense Approaches Protect a Retailer’s Exterior Space Video surveillance and attention to details in parking areas enhance security Protecting the safety and well-being of employees and customers and protecting the store and its assets extends beyond the store’s interior. Lighting, landscaping, design of parking lots and camera technology all contribute to a retailer’s ability to improve safety outside the box. “Often times, the most overlooked exterior security practices are the most basic ones,” said Hedgie Bartol, Retail Business Development Manager at Axis Communications. “Making sure the parking lot outside of the store remains well-lit ...
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The FM Box. The concept of “outside the box” thinking has been with us for decades. Especially when an industry is in some turmoil, consultants abound with advice that is “outside the box,” “paradigm shifting,” or perhaps able to “break the mold.” For PRSM members, “the box” – as structure – defines what the FM industry is, and why FMs and FM industry suppliers do what they do. The figurative “box” for the FM industry could also be the way we have always done business. And, the same applies to your PRSM Association. The Challenge. The FM “box” is under siege by more complex operations, business models that don’t necessarily rely on a box, and evolving ...
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QSI Facilities (QSI), a leading  provider of facilities services , has acquired Pecan Grove Solutions (“Pecan Grove”), a commercial aquatic equipment and water features service provider. Leading up to the acquisition, QSI and Pecan Grove had developed a strategic partnership and worked closely on providing high-performance solutions to help facilities managers improve service levels and reduce the total cost of operations. With Lawrence and the team’s years of experience in installation, maintenance, repair and consulting services focusing on commercial aquatic equipment and water features, this acquisition continues QSI’s growth in expanding their ...
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TrashBot™ Technology Uses AI to Improve Commercial Recycling  Tinton Falls, NJ. (May 21 st , 2018) – RiverRoad Waste Solutions CEO Kristen Bunnell, recently announced that her company has made a financial investment in CleanRobotics , the makers of the TrashBot™. The Trashbot is a revolutionary technology that uses advanced robotics and AI to efficiently sort commercial waste, improving recycling rates for its users. “We invested in Clean Robotics because they are well positioned to transform the waste and recycling industry, which is exactly what we aim to do for our clients,” Dan McGowan, RiverRoad COO said. “In addition to reducing the ...
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The Professional Retail Store Maintenance Association ( PRSM ), the authority on retail, multi-site facilities management has released the 2017 Retail Facilities Maintenance Industry Overview Benchmarking Report. This report, created from member-survey data provides valuable insights, and factual comparisons of financial and operational benchmarking data and enables retail facilities managers (FMs) to make better, data-based decisions. The study illustrates how retail FMs increasingly face more challenges, such as managing aging properties and the skills gap which creates a lack of skilled trades staff. While it’s no surprise, facilities maintenance ...
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Renee Prager, President and CEO, Brinco Mechanical Management Services, Inc. How long have you worked in FM? Ron: 25+ years as a single trade vendor. Renee: 20+ years. Why were you interested in FM? Ron: Brinco began as a local NY Commercial HVAC/R service company and at the behest of our retail clients, expanded into a National HVAC/R Management Company servicing multisite accounts. HVAC has always been a pain-point for managers of all types of facilities. As a mechanical engineer, and a certified HVAC technician, I understand the impact mechanical systems have on the overall client experience. Renee: I became interested ...
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Not So Fast

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Get an unbiased opinion before deciding to replace your store’s roof If your car began acting up and you needed an expert opinion on whether to fix or replace it, you wouldn’t seek out a new-car sales associate. In the same vein, FMs who notice a leak or weather damage to their store’s roof shouldn’t immediately turn to roofing companies that focus on selling new roofs. That’s the message from the guys at Sodexo | Roth’s integrated facilities management company based in Youngstown, Ohio. Sodexo | Roth, which started as a roofing company 95 years ago and now offers a wide range of FM services, does not sell roof replacements but instead focuses on extending ...
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The 2018-2019 PRSM Board of Directors officially assumed office April 9 during the PRSM2018 National Conference in Nashville, TN. The new officers are: Chair: Jonathan Bauer, Sr. Director Store Development, Gap Inc. Vice Chair: Stacy Brown, Director, Strategic Planning & Development, Global Facility Management & Construction Treasurer: Chris Slocum, Founder, Chief Customer Officer, Cornell Storefront Systems, Inc. Secretary: Myriah Kingen, Director, Repair & Maintenance, Extra Space Storage As Senior Director Store Development, Gap Inc., Bauer, PRSM’s Board Chair, leads the construction, store maintenance and minor remodel teams that ...
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The Power 
of Purpose

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Empowering employees for the retail revolution Speaker, trainer and author Pete Smith is a leading thinker in the fields of leadership, management and personal growth. Author of the popular and inspiring Dare to Matter: Choosing an Unstuck and Unapologetic Life of Significance , Smith recently spoke at the PRSM National Conference in Nashville on “Advancing Your Career: A Focus on the Five Pillars of Progress” and “Built for Legacy: Developing and Leading Teams that Matter.” Here, he offers insight into the relationship between business productivity and a personal sense of purpose. PRSM: How do you and your company, SmithImpact, help businesses? ...
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Gary Vaynerchuk, PRSM2018 Conference keynote speaker, didn’t waste any time before he challenged conference attendees to “go where the attention is.” “Before you try to sell me anything, before you try to explain your service or your product, you have to grab my attention!” Vaynerchuk emphasized. Vaynerchuk grew his family wine business from a $3M to a $60M business in just five years. Now, he runs VaynerMedia, one of the world’s hottest digital agencies. Along the way, Gary became a prolific angel investor and venture capitalist, investing in companies including Snapchat, Facebook, Twitter, Uber and Venmo and co-founding the VaynerRSE fund.  With ...
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