Blogs

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Among the verticals we currently serve with Tobly , we find facilities management to be a very dynamic and ever-changing sector, where technology continues to increase efficiency and decrease the cost of building maintenance while helping buildings last longer.   According to the Global FM Market Sizing Study , facilities management generated $1.15 trillion in 2017 globally. The market size isn't surprising as buildings have a life cycle of between 50 to 60 years while they only take on average two years to be built.   Multi-site facilities management has historically been a paper-driven industry where management professionals handle thousands ...
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For 18 years Nelda Alston has worked at PRSM. What she’s experienced during its transformation is remarkable – and incredibly personal.   “Like any association, we’ve experienced growing pains. Looking back at that first meeting in the basement, no one even knew we existed. But I’m glad I got to experience this. I got to see our association through the times. That’s my favorite thing about PRSM.”  “Back in the day, I used to handle all the money for our conferences. Credit cards, checks, even cash! You name it. And the lines of people … Suppliers would fight for space because they wanted to purchase the best booth spot. But in 2008 our booth purchasing ...
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A Timeline of Change

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The history of PRSM/Connex through the lens of the retail industry.   1995 – PRSM was founded Uniting retail facility managers and suppliers for the first time, PRSM began to shape the landscape of the retail industry. Combining the idea of pillars and people, PRSM’s logo illustrated how they aimed to be thought and action leaders in the world of retail, bringing together one-time competitors to solve industry problems.  1998 – Apple goes monochrome Many remember the rainbow Apple that Macintosh computers established in the late 1970s. Coinciding with the release of the Bondi blue iMac all-in-one computer (and as a result, the revitalization of ...
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Board Spotlight

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As PRSM shifts to Connex, past board members share their personal challenges, insights and hopes for the future.   Ron Rau [Board President] 2001–2004 [Current Position] Operations Support Executive for Phoenix Energy Technology  “There are many things that we accomplished during my three years, but the one thing I’m most proud of is how we brought the entire association together in a very volatile time period, for both our country and retail.”   Q: What was your tenure as PRSM Board Chair?  I was the fifth President, and served as President for three years, from 2001-2004. Then for two years I served on the board as Past President. In total, ...
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It’s not just a name. It’s loftier than a logo. And it’s more complex than a competitive analysis. The secret ingredient for a successful rebranding? Chemistry.     When PRSM’s leadership decided to embark on a full-blown rebranding, they knew it was no easy task. What would members think? How would the industry react? Could the timelines be met? But the consensus was that the current brand was too limiting for the future of the association.  “We wanted to reposition PRSM as the indispensable association for multi-site retail organizations,” said Bruce Condit, Vice President, Marketing & Communications, Connex. “We also wanted to establish an actionable ...
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Going back to its origins, and transforming into the abounding association we see today, the evolution of PRSM is well-documented and well-remembered by its founding mothers and fathers.     In 1995, through makeshift meetings and impromptu get-togethers, the seeds of PRSM were planted. The need for a group directly engaged in the retail facility management industry was evident, and its formation was well overdue. It began with a small group and has blossomed over the past 20 years at a rate that has shocked even some of its earliest contributors. What was the discussion like during those early and trying days? What was the motivation for creating and ...
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Perspective on change from Bill Yanek, CEO, and Jonathan Bauer, Board Chair   PRSM Association is nearly 25 years old. When formed, PRSM filled a need for networking, education, tools and resources for Facility Managers in a retail multi-site setting. PRSM succeeded in becoming the authority on retail and multi-site facilities management.  But beginning in 2017, as PRSM leadership charted its course for the next five+ years, we saw that as retail evolved, the definition of multi-site retail was changing as well.  What is retail today? It’s definitely more than just traditional retail, and it’s more than retail stores.  How would we define facility management ...
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Freedom to Give

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PRSM Foundation, the philanthropic arm of PRSM Association, was granted tax-exempt status in September 2018. As a 501(c)(3) non-profit organization, any contributions made to PRSM Foundation in 2018 and going forward are tax-exempt to the full extent of the law.   “I am thrilled the PRSM Foundation has been granted exemption status, as this is a major milestone in our journey to success,” said Brenda Villarreal, Executive Director, PRSM Foundation.   PRSM Association was the first major donor to the PRSM Foundation, contributing more than $125,000. The PRSM Foundation Board of Directors plans to use the donation to establish the Foundation’s infrastructure, ...
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Conserve Your Energy

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Energy costs can be variable and developing a program to control — or even better, reduce — energy costs should be welcome by the key decision-makers in any organization. Facility managers (FMs) need to understand the best way to present such a proposal to management. PRSM’s new white paper outlines those steps in a clear and concise fashion.   The first step involves understanding the perspective of the decision-maker. While an FM might have spent a great deal of time researching and refining a new energy proposal, this effort might not be top of mind for the decision-maker. Knowing this will help you understand why it might take some time for the decision-maker ...
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PRSM’s survey data helps members stimulate industry growth and change In terms of member participation and trend identification, the PRSM 2017 Benchmarking Report was a success. Approximately 29 percent of PRSM’s retail companies and 20 percent of supplier companies responded. When the 2019 PRSM Retail Facilities Maintenance Industry Overview Benchmarking survey opens for participation in March and runs through June, PRSM hopes to take this success a step further.     One-stop shop Continuing the partnership with Dynamic Benchmarking, the 2019 PRSM Benchmarking Report is set to evolve. The biggest change PRSM Benchmarking participants will see in ...
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Golden Rule

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By Sheryl S. Jackson   There is no such thing as a crystal ball that can prepare retail facilities managers for the future, but FMs can look to California for a preview of what might happen in building energy efficiency requirements.   The state’s Title 24 energy standards were enacted in 1978 and are updated every three years to reflect new energy efficient technologies and construction methods. All new construction of, and additions and alterations to, residential and nonresidential buildings are covered except hospitals, nursing homes, correctional centers, jails and prisons.   “There are three areas of the Title 24 standards that affect retail ...
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Under Water

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PRSM spoke with Lou DiDomenico, Director of Program Management at Ferrandino & Son, Inc., and Master Plumber Joe Smedley, the company’s Senior Project Manager, Plumbing Division , to help explain some of the basics. Here are some tips on how to properly vet and choose a great commercial plumber.   Check their website As the search for a plumber begins, Smedley suggests eliminating any who do not have a website. “And while reviewing the website, do some investigative work,” he said. “Check to ensure the plumbers are properly licensed and insured. Look for pictures of their trucks or crews. Make sure they have referrals or testimonials. How long ...
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Mad About Mixed-Use

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Mixed-use developments are a new take on an age-old idea   By Matt Alderton In New York City, dreams really do come true. Not only for aspiring actors, chefs, models and musicians, but also for ambitious real estate developers. Since at least 1956, they’ve been angling to develop Hudson Yards, a blighted area on the West Side of Manhattan whose location on the banks of the Hudson River makes it the ideal canvas for a real estate renaissance. For more than half a century, developers tried to replace the rusty rail yards, for which Hudson Yards was known, with shiny new skyscrapers. And for more than half a century, they failed. Their fortunes ...
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Gap, Inc.

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Gap Inc. first became a PRSM member 19 years ago. Gap Inc. is a leading global apparel retail company. The retailer offers apparel, accessories, and personal care products for men, women, and children under the Old Navy, Gap, Banana Republic, Athleta, Hill City, and Intermix brands. Its portfolio of distinct brands across multiple channels and geographies, combined with size and scale gives the company a competitive advantage in the global retail marketplace. As an omni-channel retailer, Gap Inc. has products available for purchase in more than 90 countries worldwide through company-operated stores, franchise stores, and e-commerce sites. Gap Inc. has company-operated ...
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Branded Group

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Branded Group was founded in February 2014. With a sincere desire to be better - to clients, colleagues, and the community - CEO Michael Kurland and Vice President of Business Development, Kiira Belonzi, launched Branded Group, a facilities maintenance and management company. The organization is grounded in its BeBetter Experience and its vision to create future humanitarian leaders. The company has experienced exciting growth, which has been recognized with a place on the Inc. 500 List and certification as a Great Place to WorkⓇ as well as numerous industry and volunteer awards. The Branded Group team takes pride in its unique one-for-one program; ...
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Rocky Solid

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PRSM2019 National conference aims to inspire PRSM members will “Aim High and Reach Wide” at PRSM2019 National Conference April 29–May 1 in Denver, Colorado. With stunning views of the Rocky Mountains and the rustic, cabin-like feel of the brand-new Gaylord Rockies, conference attendees will be inspired and ready to share their expertise, make new connections and learn.   “We’re very proud to be one of the first conferences held at the Gaylord Rockies,” said LeeAnn Norton, CEM, PRSM’s Vice President of Global Events. “This venue reflects the laid-back atmosphere of Denver, which we want our members to embrace as they dive into networking, stellar education ...
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Making Connections

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PRSM Coast2Coast Local Connect 2018 Attracts Nearly 250 Attendees PRSM Coast2Coast Local Connect 2018, held November 8, provided almost 250 PRSM members across North America the opportunity to meet — on the same day — in a dozen different cities ranging from Toronto, Canada, to Irvine, California.   The event kicked off in New York City where the largest crowd of almost 60 PRSM members gathered at District Social. It wrapped up with members meeting in Irvine, San Francisco and Seattle. PRSM retailers and suppliers packed the annual networking events to share ideas, develop new relationships and support their local Children’s Miracle Network hospital. ...
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Business Unusual

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Canadian Conferences Challenge PRSM Members to Get Comfortably Uncomfortable We’ve all read the headlines and heard the news—brick-and-mortar retail is not the same industry it was 10 years ago, five years ago, one year ago, or even last week. Retail is growing, evolving and delivering new challenges for FMs faster than ever. Just like the U.S., Canada faces its own set of retail issues, which were addressed during PRSM’s Canada West and East conferences in Vancouver, October 18 and Toronto, October 25. “The Canadian conferences were a huge success,” said Bill Yanek, PRSM CEO. “It was great to see our Canadian retailer and supplier companies come together ...
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One of the regular publications PRSM delivers to its members is a collection of case studies that consolidates best practices for facilities management professionals.   This year’s Best Practices continues in that vein but with a new focus. Now, each publication will highlight the best practices in a single trade, with greater emphasis on real-world examples and practical processes to implement. The first thematic Best Practices features important insights on floor-care programs. With articles from previous Best Practices Books as well as new material, this resource has the “best of the best” in case studies and best practices. Subject matter experts ...
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Good floor mats serve multiple needs   Each of us probably crosses at least one of these every day. Floor mats are a familiar sight at entrances to retail and commercial spaces. But who thinks about them? Daniel Silver, VP Product Development at New Pig Corp, a Tipton, Pennsylvania-based leak-and-spill-management company, and his team do. “We are big mat nerds here,” he said.   Floor mats serve a few important purposes, the first two being safety and cleanliness. Water, snow and ice tracked in on the average hard surface presents a huge risk of slip-and-fall injury. “American businesses pay $11 billion in direct costs for slips, trips and falls, ...
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